Help & Support

My order is late

Email support@platoo.co.uk and we'll check with the restaurant and driver immediately.

I received the wrong items

Please email us right away so we can arrange a replacement or refund.

How do I cancel an order?

Orders can be cancelled within 2 minutes of placing. Email us and we'll assist you.

I was charged incorrectly

Email support@platoo.co.uk and we'll resolve it within 24 hours.