We're here to help. Reach out any time.
My order is late
Call us on 0800 368 8187 and we'll check with the restaurant and driver immediately.
I received the wrong items
Please call us right away so we can arrange a replacement or refund.
How do I cancel an order?
Orders can be cancelled within 2 minutes of placing. Call us and we'll assist you.
I was charged incorrectly
Call us or email support@platoo.co.uk and we'll resolve it within 24 hours.